One ticket. One Dream. One Lagos.

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Contact & support

Find a quick answer below, or send us a message. We reply by email, usually within one working day.

Quick answers

Frequently asked questions

Games

How does the Weekly Draw work?

Pick six different numbers from 0 to 69. Match numbers in any order to win a share of the prize pot. If nobody matches all six, the top prize rolls over.

How does Eko Lucky 3 work?

Pick three numbers from 0 to 29 and choose your stake. Match all three for 50 times your stake, or any two for 10 times. There is an afternoon and a night draw every day.

How do Scratch and Win cards work?

Buy a card and scratch it in the app to see straight away whether it has won. Prizes are credited to your wallet.

Are the draws fair?

Every result is sealed before the draw runs and can be checked from the draw page, so you can confirm it was not changed afterwards.

Getting started

How do I create an account?

Download the app or visit the website, tap Sign up, and enter your name, email, phone number and date of birth. We send a code to your phone and your email to confirm both.

Do I need to verify my identity?

Yes. Before you fund your wallet, play or withdraw, verify your identity once with your NIN or BVN. You must be 18 or older.

Safety

Can I set spending limits?

Yes. In Responsible Gaming you can set daily, weekly or monthly limits on deposits and spending, take a cooling-off break, or self-exclude.

How do I contact support?

Use Help in the app or the contact form on the website. We reply by email, usually within one working day.

Wallet

How do I add money to my wallet?

Open Wallet, tap Add money, choose an amount and pay by card or bank transfer. Your balance updates as soon as the payment is confirmed.

How do I withdraw my winnings?

Add a payout bank account in Wallet, then tap Withdraw. Withdrawals are reviewed and paid to your account; you can follow each one in your transaction history.

Still need help?

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